Online Booking System

Springfield Septic uses an online booking system to streamline our customer experience.

You never get a busy signal and never have to wait.

Just go online at any time and fill out the form.

We used to take bookings manually over the phone.

Now don’t get us wrong, you can still call Springfield Septic and speak with a real human being.

But who has time for that nowadays? Can’t I just use an app to book a pump-out?

We didn’t have the resources to develop an app so we created a booking system on our website.

This form allows customers to enter: their name, phone number and address.

We get a copy of that information inside of a dedicated mail server. 

Now there is no having to ask for confirmation of names and addresses, no dropped calls and no wasted time for you the consumer. 

We also use this system to optimize our route. 

With the cost of fuel and an emphasis being placed on lowering our carbon footprint we looked for a way to group customers together geographically.

Our booking system does this. We can take all the requests received over 24-48 hour period and place them in a spreadsheet. This allows us to figure out the most fuel efficient route to serve our customers.

This means we can keep our costs competitive in the face of rising fuel prices.

We also serve cottage customers in Nopiming. If you are a cottage customer you will notice there is a box you can check that lets us know. This allows us to schedule you for a pump-out when we do our run into the park.

Check out the explainer video below to learn more about how to use our online booking system.