Online Booking System

Springfield Septic uses an online booking system to streamline our customer experience.

You never get a busy signal and never have to wait.

Just go online at any time and fill out the form.

We used to take bookings manually over the phone.

Now don’t get us wrong, you can still call Springfield Septic and speak with a real human being.

But who has time for that nowadays? Can’t I just use an app to book a pump-out?

We didn’t have the resources to develop an app so we created a booking system on our website.

This form allows customers to enter: their name, phone number and address.

We get a copy of that information inside of a dedicated mail server. 

Now there is no having to ask for confirmation of names and addresses, no dropped calls and no wasted time for you the consumer. 

We also use this system to optimize our route. 

With the cost of fuel and an emphasis being placed on lowering our carbon footprint we looked for a way to group customers together geographically.

Our booking system does this. We can take all the requests received over 24-48 hour period and place them in a spreadsheet. This allows us to figure out the most fuel efficient route to serve our customers.

This means we can keep our costs competitive in the face of rising fuel prices.

We also serve cottage customers in Nopiming. If you are a cottage customer you will notice there is a box you can check that lets us know. This allows us to schedule you for a pump-out when we do our run into the park.

Check out the explainer video below to learn more about how to use our online booking system.

Saving on pump outs

When your septic tank is full, and you call for a pump out, you probably don’t think about what happens to the wastewater after it leaves your property. 

We get it. That is really not your problem. However, understanding wastewater management can make you a more savvy consumer and save you time and money.

Basically, the truck that pumps your wastewater has to dump it somewhere. In rural areas that means dumping it in the local lagoon. These lagoons are built by the municipality for the express purpose of treating local wastewater.

The lagoons are paid for by local tax dollars and designed to accommodate local volumes. As such, septic service providers are only allowed to dump waste from inside a local municipality into that municipality’s lagoon.

For this blog we are going to focus on the process in Springfield Municipality, but the same principles apply elsewhere.

In Springfield you must have an RMS number. This number needs to be given to Springfield Septic when we pump out your tank. We record this number with the municipality allowing us to dump your waste into the Springfield lagoon.

If you are a new resident of the municipality it is very important to get your RMS. If you don’t have a Springfield RMS we cannot dump your waste locally. If you have an emergency, and we have to pump your tank without an RMS, then we have to dump it somewhere. Usually this means dumping at the North Winnipeg treatment plant. Dumping there costs a lot more than at the Springfield lagoon. Those costs are passed on to our customers. 

You can find the application form for a Springfield RMS here

There are two types of systems that we pump out. 

1. Holding tanks 

2. Septic systems.

Holding tanks contain all the wastewater from a household. This includes greywater from showers dishes and laundry.

Septic systems have a pump that pumps liquid effluent to a field, ejector, or municipal system. Septic systems still have a holding tank, but it is only for septage. Septage is the industry term for the solid waste after it is separated from the liquid. 

If you are not sure what type of system you have just check if you have a pump. If you do then it is probably a septic system. 

There are certain restrictions based on the type of system you have. Lagoons accept septage between June 1st and October 15. Outside of those dates septage needs to go to a treatment plant.

Waste from holding tanks can be dumped into the lagoon all year round.

Dumping is regulated by the province. Proper dumping ensures that the lagoons functions at peak efficiency and are not overloaded with septage.

So, if you have a septic system make sure you are doing your regular maintenance between June and October to receive the best pricing.

Thanks for your time, have a great day.